Return Policy

Thank you for shopping with World of Kurtie. We value your satisfaction and strive to provide a seamless shopping experience. Please read our return and refund policy carefully to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within [7] days of delivery.
  • The item is unused, unworn, unwashed, and in its original packaging with tags intact.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Email us at worldofkurtie@gmail.com with your order details, reason for return, and supporting images (if applicable).
  2. Our team will review your request and provide return instructions if eligible.
  3. Ship the item back to us using a reliable courier service. The return shipping cost will be [customer’s responsibility/covered by us based on the issue].
  4. Once we receive and inspect the item, we will process your refund or exchange.

3. Refund Process

  • Refund Approval: After receiving and inspecting the return, we will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within [10] business days and credited to your original payment method.
  • Shipping Charges: Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).

4. Exchange Policy

We offer exchanges for:

  • Incorrect or defective products received.
  • Size or color replacement requests (subject to stock availability).

If the desired exchange item is unavailable, we will issue a store credit or refund instead.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Items purchased during clearance sales or with discount codes.
  • Customized or personalized products.
  • Innerwear, accessories, or hygiene-sensitive items.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider.
  • Contact your credit card company, as refunds may take time to reflect.
  • If you’ve done all of this and still haven’t received your refund, contact us at worldofkurtie@gmail.com.

7. Contact Us

For any return, refund, or exchange inquiries, please reach out to us at:
Email: worldofkurtie@gmail.com

We appreciate your trust in World of Kurtie and are committed to ensuring a hassle-free shopping experience!